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Team Supervisor/House Manager (Behavioral Health)
Summary
Title:Team Supervisor/House Manager (Behavioral Health)
ID:1043
Schedule:Full time
Location:Phoenix
Description
This position is based  at Cabot House, in the area of Union Hills & Cave Creek, Phoenix.

STATEMENT OF WORK:

 
Under the direct supervision of the Area Supervisor, this position is responsible for the hiring, scheduling, orientation,supervision, monitoring and evaluation of four to ten Independent Living Aides (ILAs) in an Assisted Group Living (AGL) home.  The Team Supervisor will maintain a complete daily coverage schedule (24 hours) for the home.   Team Supervisor will develop and maintain backup and emergency coverage plans for the home in coordination with the Area Supervisor.  Other responsibilities nclude participation in developing and executing Individual Participant Service Plans, which may include provision of support, coordination with case management agencies, monitoring service provision and advocacy for needed services.  Team Supervisor will be responsible for the  management of the home budget, control of purchase card and petty cash funds for home operations, meal planning,  development & implementation of activity schedules, coordination of participant appointments for services outside the home, home cleanliness, home maintenance, attendance at required training, in-service training and other duties as assigned.  Team supervisors will normally work  with their staff in providing direct care and  also  provide supervisory functions. This position will be on-call to home staff at times specified during the work week and may share on-call responsibilities in rotation with other Team Supervisors.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Problem solve with clients and team members concerning daily care and service needs.
  • Advocate for needed client services.
  • Work cooperatively with clinical team to develop and implement the ISP.
  • Serve as a liaison with participants and clinical team.
  • Coordinate care with off-site programs as necessary (i.e., ADHS).
  • In cooperation with the Behavioral Manager, assist clients with visits to the Social Security office or other financial institutions.
  • Provide support, encouragement and assistance to ILAs in the performance of their duties.  Provide direct care.
  • With assistance from the Area Supervisor, hire and maintain the authorized staff level for one AGL home.
  • Assist in the development of and conduct required initial orientation and training for all direct care staff.
  • Participate in management staff meetings.
  • Meet annual requirements for continuing educations and training.
  • Assist staff in meeting their required annul educational training.
  • Assist in problem solving with other Team Supervisors, ILAs and staff members when participant care needs, schedules or staff require it.
  • Identify the need for and request professional consultation from  Area Supervisor as participant needs dictate.
  • Monitor and assure compliance with AGL clinical and administrative documentation requirements and other AGL policy and procedure.
  • Participate in overall AGL policy development,strategic planning and management decision making.
  • Prepare reports in timely manner.
  • Accurately communicate the needs of staff, participants and management to and from staff and management.
  • Provide on-call supervisory coverage on a rotating basis with other management staff.
  • Maintain accurate staff time records.
  • Responsible for management of a petty cash account.   Prepare current, accurate and complete reports of petty cash expenses as required by AGL Policy and Procedure.
  • Meet with the Clinical Program Manager or designee on a regular basis for clinical supervision.  Follow up on written and oral directions concerning participant care.
  • Transport participants to regular and unscheduled medical or psychiatric appointments and conduct follow up to ensure changes in orders are communicated to appropriate clinical staff.
  • Informs the Clinical Program Manager or Area Supervisor of changes in participant condition, medical orders and other contacts as required by AGL Policy and Procedure.
  • Participate in the Performance and Quality Improvement initiative at the agency and program level by learning about the initiative, offering input, suggesting performance improvements, and performing other PQI duties as requested.
  • Perform counseling functions with clients based upon experience and education as assigned.
  • Other duties as required and/or assigned.
 
KNOWLEDGE, SKILLS AND ABILITIES:
        Minimum Required
  • Must be 21 years of age or older.
  • Ability to listen and to accurately communicate information necessary for quality program operations to superiors, subordinates and participants both orally and in writing.
  • Must be able to de-escalate volatile behavioral situations as they arise.
  • Valid AZ Driver's license and insurance, and avaiable transportation within the community.
  • If driving FSL vehicle, must maintain valid driver’s license and be insurable by FSL.
  • Basic computer skills (i.e., Microsoft Office 7:  Word, Excel, Outlook, etc.);  60% proficiency on pre-employment testing.
  • Must have, or be able to obtain, Level 1 Fingerprint Clearance Card through a background and fingerprint clearance through the Department of Public Safety.
  • One year experience in behavioral field and one year supervisory experience; combination of training, experience and/or education may substitute.
 
        Preferred
  • Five years’ experience in the behavioral health field and three years’ supervisory experience is desirable.
  • Personal qualities including: flexibility, tolerance of varied cultures and behavior, sound judgment, good health, reliability, honesty, personal sensitivity, warmth and caring in relationships.
 
WORK EXPERIENCE AND EDUCATION
        Minimum Required
  • High School Diploma or GED required.
       
        Preferred
  • Some college coursework.
  • Experience with SMI clients living in the community setting.
 
 
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. 
  • Works within the community traveling to various locations.
  • Requires driving vehicle during daytime and nighttime hours.
  • Must be able to perform work both inside and outside, which requires stooping, bending and lifting of approximately 50 pounds.
  • Requires working in various temperatures (inside and outside the home).
 
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