Job Openings >> Client Care Specialist
Client Care Specialist
Summary
Title:Client Care Specialist
ID:1838
Schedule:Full time
Location:Corporate
FSL Location:Corporate (12thSt/Thomas)
Description

Under the direct supervision of the Care by Design (CBD) Program Director.  Responsible for full caseload, screening and assessing clients for appropriate services and resources, home assessments, and community outreach and collaboration. Responsible for services which include telephone consultations, screenings for program eligibility, resource identification, and information and referral.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conducts weekly home visits in Maricopa County
  • Documentation in CBD database
  • Manages case assignments, draft service plans, reviews case progress and determines case closure
  • Performs necessary telephone follow-up and ongoing care management
  • Performs client-centered and solution-focused services to help client achieve wellness and autonomy
  • Initiates internal and external referrals
  • Coordinates and provides care in a safe, timely, effective, efficient, and client-centered manner
  • Reviews client progress and assists with intervention completion to ensure satisfaction
  • Develops and maintains effective communication with all team members, clients, and staff
  • Other duties as assigned by the CBD Program Director

 

Varied:

  • Prepares monthly statistics/reports for director
  • Completes assessments with walk-in clients
  • Assists with administrative tasks as needed
  • Participates in routine staff meetings and care conferences as needed
  • Cross-trains in other CBD staff roles
  • Community Outreach as needed

 

KNOWLEDGE, SKILLS AND ABILITIES:

        Minimum Required:

  • Experience in assessment, intervention planning, service implementation, client progress monitoring, and outcome evaluation
  • Knowledge of community resources
  • Ability to problem solve, multitask, and follow directions
  • Good communication skills
  • Experience in completing client documentation, including drafting intervention plans and SOAP notes
  • Good written and oral communication skills
  • Familiar and competent with Microsoft Word software and general computer skills
  • Arizona Driver’s license and personal vehicle
  • Must demonstrate good organization skills and be detail-oriented
  • Must be self-motivated and use good judgement to resolve client issues

 

      

       Preferred:

  • At least 3 years professional case management experience

 

WORK EXPERIENCE AND EDUCATION:

        Minimum Required:

  • Bachelor’s Degree

 

        Preferred:

  • Bachelor’s Degree in Psychology, Social Work, or Human Services
  • Bilingual-English/Spanish
***Military Personnel Encouraged to Apply.***
FSL is an Equal Opportunity/Affirmative Action Employer, M/F/D/V. DFWP. FSL believes that diversity leads to strength.

FSL is a proud Wellness AtoZ Platinum employer! FSL is a Gold Award recipient of the Healthy Arizona Worksite Program (HAWP)

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