Job Openings >> Program Manager
Program Manager
Summary
Title:Program Manager
ID:1886
Schedule:Full time
Location:East Valley
FSL Location:St Josephs Hospital and Medical Center
Description

The Transitional Care Program Manager is responsible for ensuring the day to day program operations meet and where possible exceed the performance standards set for targeted population within the transitional care program. The Program Manager plays a critical role with ensuring Enrollment Specialist and Navigators provide individuals enrolled in the Transitional Care Program safe transitions from the hospital to their home; with the ultimate goal of reducing hospital readmissions.  In this role the Program Manager is responsible for planning, implementing, and reporting outcomes associated with performance of the program. The Program Manager is expected to manage multiple responsibilities which includes providing both supervision and direct care coordination for the individuals enrolled in the Transitional Care Program.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Demonstrates knowledge and understanding of current best practices in transitional care programs
  • Manages program operations for the communities and hospitals assigned
  • Provides supervision for staff working in the roles of Enrollment Specialists, Navigators, and Support Staff
  • Participates in meetings among FSL, Hospitals, and Health Plans to achieve program goals, and actively contribute to problem solving with all partners
  • Demonstrates an understanding of related hospital processes to ensure a comprehensive client handoff from the hospital to FSL
  • Works with Administrator on continuous program improvement promoting quality, efficiency and effectiveness as it relates to process, procedures, and outcomes supported by data
  • Identify and obtain copies of the data necessary to track progress of all requested parameters requested by partners
  • Manages the various functions of both the Enrollment Specialists and Navigators, providing support, guidance, and resources
  • Participates in the hiring, disciplinary, and termination processes for assigned Transitional Care employees
  • Participates in and/or facilitates transitional care meetings and activities. 
  • Participates in the orientation of new personnel, mentors peers, and promotes collaborative teamwork
  • Participates in measuring clinical outcomes, data procurement and analysis activities 
  • Maintains databases on care transition clients and makes accurate and timely documentation
  • Provides in-hospital identification and enrollment of clients per the needs of the business unit
  • Provides in-home visits and phone calls per the needs of the business unit
  • Answers questions from clients and community members about transitional care programs
  • Provides on call coverage answering questions for patients during non-business hours
  • Participates in drafting forms required in the implementation of the program
  • Adheres to organizational policies and procedures
  • Maintains a working knowledge of, and adheres to applicable federal / state regulations including, but not limited to, laws related to patient confidentiality, release of information, and HIPAA
  • Uses safe work practices
  • Promptly reports workplace and patient safety issues to supervisor
  • Interacts in a professional, respectful, positive, and helpful manner which promotes trust
  • Maintains professional boundaries
  • Establishes effective working relationships with internal and external stakeholders
  • Maintains professional growth and development
  • Acts in a manner consistent with the Corporate Compliance Program and Code of Conduct
  • Other duties as needed

 

KNOWLEDGE, SKILLS AND ABILITIES:

Minimum Required:

  • Ability to pass hospital clearance requirements
  • Knowledge of the social, psychological, physical and spiritual aspects of the normal aging process
  • Knowledge of psychopathology as it is manifested in the geriatric population
  • Skill in assessment and management of clients with social, emotional, and spiritual problems
  • Knowledge in a variety of therapeutic modalities including, but not limited to, behavior therapy, cognitive behavioral therapy, strengths-based therapy, systems therapy, Biofeedback and Autosuggestion
  • Ability to assist in the development of comprehensive and relevant treatment or care plans based on assessment and diagnosis
  • Demonstrates high level of skill in verbal and written communication
  • Ability to efficiently organize and facilitate services and activities
  • Knowledge and skill in crisis intervention techniques
  • Ability to make logical decisions based on relevant data in a variety of situations
  • Possess a valid Arizona driver’s license and insurance
  • Be computer literate, including but not limited to data entry, retrieval, and report generation
  • Possess excellent written, verbal and listening communication abilities
  • Ability to manage conflict, stress and multiple simultaneous work demands in an effective, professional manner
  • Ability to work independently, while collaborating with other team members
  • Ability to prioritize and change processes to improve effectiveness and efficiencies
  • Ability to adapt to changing patient or organizational priorities
  • Ability to make independent decisions in accordance with established policies and procedures (Decisions and problem solving require a combination of analysis, evaluation, and interpretive thinking)
  • Possess sound organizational skills to include time management and problem solving
  • Possess excellent customer and interpersonal skills
  • Ability to work with culturally diverse clients and address low literacy issues in care provision
  • Must not have any restrictions for physical work for which reasonable accommodation cannot be made

 

Preferred:

 

WORK EXPERIENCE AND EDUCATION:

Minimum Required:

  • Possess a current RN or LPN license by the Arizona Board of Nursing or a Degree in Social Work/Human Services from an accredited university
  • Minimum 3 years experience in home health or care management
  • Minimum 3 years experience in a business supervisory capacity
  • At least one year of professional experience with elderly persons or demonstrated knowledge of geriatrics

     

Preferred:

  • Have at least three years of clinical or social work experience
  • Have a BSN or college degree in related field
  • Have a Master’s Degree in Social Work, Public Administration, or Health Administration

***Military Personnel Encouraged to Apply.***

Proud to be a Mature Worker Friendly Certified Employer through the Governor's Council on Aging.

FSL is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. DFWP. FSL believes that diversity leads to strength.

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